Frequently asked questions
Quick answers on ordering, delivery, exchange and payment.
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Ordering
How can I order?
1. Find your frame. Browse or search the site and open the product you like.
2. Add to cart. Pick a colour and tap Add to cart, or Buy now to go straight to checkout.
3. Check out. Review your cart, enter your shipping details and choose a payment method (UPI, card, net banking or cash on delivery).
4. Confirmation. You will receive an order summary by email and SMS, and it is saved in your account.
What information should I enter when ordering?
Your name, full delivery address and phone number. Please make sure these are correct so your order reaches you without delay. We keep your information private.
Can I cancel my order?
Orders can be cancelled subject to our cancellation policy.
Can I track my order?
Yes. We send you a tracking link as soon as your parcel is dispatched.
Shipping, returns and exchange
How can I change my delivery address?
After placing your order: contact our customer care team on WhatsApp at 9051849012 before the order is shipped. The address cannot be changed once the order has shipped.
Saved addresses: sign in and go to My account to update them.
What are the delivery charges?
Shipping is free on all prepaid orders within India. Cash on delivery is also available.
How long does delivery take?
We dispatch within 24 to 36 hours of order confirmation. Delivery usually takes 2 to 7 working days depending on your location.
Can I exchange a product?
Yes, within 7 days of delivery, subject to our exchange policy. Write to customer.care@idee-eyewear.com or WhatsApp us on 9051849012.
Is there a warranty?
Every frame carries a 1-year warranty against manufacturing defects. See our warranty policy.
Payment and account
What payment methods can I use?
UPI, credit card, debit card, net banking, cash on delivery and more.
What should I do if my payment is not accepted?
Please try again in a little while and check your account balance. If it still fails, write to customer.care@idee-eyewear.com and we will help.
How can I contact customer service?
Email: customer.care@idee-eyewear.com
WhatsApp: 9051849012
How do I create an account?
Tap the account icon at the top of any page and choose Create an account. Fill in your details and you are done.
How can I reset my password?
On the sign-in page tap Forgot password? and we will email you a reset link.